Contact Us

Contact us for help with product information, an existing order, Canadian delivery, returns, exchanges, damaged or incorrect items, payment questions, or privacy requests.

Direct contact

Email: support@charlottetillbury.shop
Phone: 905-555-8417
Mailing address: 44 Fox Run Lane, Bradford, Ontario, ON, L3Z 2V1, Canada

For an order enquiry, tell us the order number and the email used at checkout. For a product problem, explain whether the item is damaged, defective, wrong, missing, or not as described; photographs can help us review the request efficiently.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Keeping payment details safe

Please never include a full card number, security code, banking password, or other confidential payment credential in an email or support message.