Privacy

Privacy Information

This page describes the information practices for our website and the services used to browse, order, pay, receive delivery, and obtain support.

Categories of information

We may handle identity and contact information, shipping details, order and return records, payment authorization status, customer messages, and limited technical information required for security, functionality, and service improvement.

Operational purposes

We use this information to provide the website, accept and fulfil orders, coordinate delivery, handle returns and exchanges, answer questions, investigate suspicious activity, maintain business records, and improve the customer experience. Payment information is handled through the checkout and payment services presented for the order; we do not request full card details by email.

Third-party service support

Hosting, checkout, payment, delivery, analytics, fraud-prevention, and support providers may process information when they perform services for the website. We do not sell personal information as an independent product. Information is kept only as long as reasonably needed for the stated purposes, business records, disputes, and applicable legal or accounting duties.

Requests and questions

Subject to applicable Canadian privacy requirements and reasonable identity verification, you may ask to access or correct information, or ask whether deletion is available for a particular record. If a request has a lawful or operational limitation, we will explain that limitation.