Refund

Refund Information

We operate this Canadian online store with a focus on clear shopping information, practical service standards, and accessible customer support.

Return or exchange window

Requests must reach us within 30 days after delivery. To help us locate the transaction, please include the order number, the purchaser email, and the item or items involved. We may request supporting photographs when an order issue cannot be assessed from the written description alone.

How an approved request is handled

We confirm the available resolution before the item is returned. For an approved return or exchange, we provide a free return method and do not apply a restocking fee. Do not use an unapproved return route, because it may delay matching the parcel to the order.

Order problems

Tell us promptly if an item is damaged, defective, incorrect, missing, or materially inconsistent with its description. We will review the order and choose an appropriate remedy, which may be a replacement, exchange, refund, or another solution appropriate to the issue.

How and when money is returned

Approved refunds go back to the original payment method and are processed within 10 business days after approval. The financial institution or card issuer may take a further 5–10 business days to display the credit.