FAQ

Customer FAQ

Where can you deliver?

We deliver to destinations in Canada. The available option for a particular address appears at checkout.

Do you offer free standard shipping?

Canadian orders receive free standard shipping, as confirmed on the checkout page.

What is the delivery timeline?

Normal order handling is 1–2 business days. After dispatch, transit is normally 4–6 business days, making the usual delivery expectation 5–8 business days from order placement.

What is the return period?

Request a return or exchange within 30 days after delivery. Approved return arrangements are free and no restocking fee is charged.

What happens when an order has a problem?

Contact us if an item is damaged, defective, incorrect, missing, or not as described. We will review the evidence and arrange an appropriate resolution.

When will an approved refund appear?

We process approved refunds within 10 business days to the original payment method. The bank or card issuer may need another 5–10 business days to post the credit.